Dear Sarah, Indeed I am happy you gave us the repeated orders. We have send you boxes seperately first time . for the pouches, we used two weeks to look for the similar colors as your pics and checked with you with so many orange colors, And as you have so specific requirement of this color we can't find supplier to offer us this color with small qty , So We returned your payment and also some discount ,And with the polish cloth we send to you by DHL with our own charges which cost us 230usd what we sold to you with 60usd goods, I think we are a reliable supplier always to all the customers, Just because I am out of office to another city for some personal business so I didn't send you on Monday but Tuesday the goods , So you think I am not work well. Anyway ,this is your feeling and understanding from your side, I already send you all the items with our best effort ,and hope you enjoy yourself in the future always good service